If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.
We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage.
Our returns policy is flexible but we ask that items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault.
Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff have a good depth of knowledge of the gear and we respond to emails quickly in working hours.
If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.
Please note that for international customers postage may be payable for replacement items.
Most of the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from You Boat contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to You Boat
You boat is a UK based company and we comply with UK Consumer law. This includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 21 days from receipt.
If you find that something you ordered from us is not right for you, feel free to return it to us for a full refund or exchange. Unfortunately we have to ask you to cover the cost of the return postage.
If you have received an incorrect or faulty item please return it to us by first class post and of course we will refund the cost of postage in this case.
Your returns must be made within 21 days of receipt of the item, they must be returned in their original packaging, accompanied with your receipt and in an unused condition.
Please send your returns to:
You Boat, Endeavour Quay, Mumby Road, Gosport, Hampshire, PO12 1AH