Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff have a good depth of knowledge of the gear and we respond to emails quickly in working hours.


Returns Policy

If you find that something you ordered from us is not right for you, feel free to return it to us for a full refund or exchange. Unfortunately we have to ask you to cover the cost of the return postage.

If you have received an incorrect, damaged or faulty item please return it to us by first class post and of course we will refund the cost of postage in this case. After you have sent it back to us, we can send you a replacement.

Please send your returns to:

You Boat, Endeavour Quay, Mumby Road, Gosport, Hampshire, PO12 1AH

Your returns must be made within 21 days of receipt of the item, they must be returned in their original packaging, accompanied with your receipt and in an unused condition. Please also include a reason for the return, and the description of any fault.


Please note that for international customers postage may be payable for replacement items.

Most of the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from You Boat contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to


Warranties


You boat is a UK based company and we comply with UK Consumer law. This includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 21 days from receipt.



Delivery Policy

All orders made before 12pm on weekdays will be dispatched the same day. Orders placed after 12pm on a Friday will be dispatched the following Monday. All subject to an item being in stock.

All orders must be signed for (unless Royal Mail 2nd class postage is selected at checkout).

The You Boat website is always being updated, but very occasionally some of our popular items may become out of stock. In such an event, you will be notified of a new dispatch date.

All orders may be cancelled prior to dispatch.



Loyalty Points

Loyalty points can be earned through online purchases only, and can only be redeemed via online purchases. Points can not be used in store, nor can they be earned via in store purchases.