Delivery and Returns

We try to use couriers who offer both an economic and a careful service. Unfortunately, all couriers have different price structures, and most charge significantly more to deliver to some areas of the UK including the Channel Islands, Isle of Wight, Scottish Highlands and Islands and Northern Ireland. We continually review our couriers and their charges to try to ensure we offer the best service for our customers, irrespective of location.

Useful Information

You will receive an email to confirm that your order has been dispatched.

Tracking updates will be sent by the courier, or enter the order number into Track Order to access the tracking reference.

Orders that are dispatched from multiple locations may arrive separately, but you will only pay one delivery charge.

All delivery times are subject to stock availability, delivery location and weather conditions. We hold 15,000 items in stock and have thousands more available to us, but if we are unable to supply or deliver, we will contact you to discuss alternatives or to arrange a refund.

Orders are accepted at the point of dispatch. We reserve the right to cancel orders for any reason up to the point of goods being shipped.

Delivery FAQs

Returns, Exchanges & Refunds

Please contact us about returns, exchanges and refunds as soon as possible to discuss the options. Call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com - Our office is open Monday to Friday 8.30am to 5pm.

Cancel or Change an Order

If you wish to change or cancel an order that has not yet been dispatched, please email websales@youboatmarine.com or call us on +44 (0) 1329 756 830. You will need the order number and date the order was placed.

You have no right to cancel special orders, lengths of rope, wire or chain cut to length, splicing services and customized products.

YouBoat has the right to cancel any order prior to dispatch if we have insufficient stock and cannot provide a suitable alternative, if we are unable to obtain payment, if we can’t deliver to your area, or if there is a fault in the published product description or price.

Cancelling Dispatched Orders

You have the right to cancel your order provided that you notify us in writing no later than 30 days after the day on which you receive the products.

In the UK, delivery charge refunds are only made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Where applicable, YouBoat will refund the base delivery cost, and not any enhanced charges that the customer has opted for. Similar rights may apply for some international deliveries.

We will refund your return postage only when a product is faulty, incorrect or damaged, not when a product is simply unwanted.

Returned Deliveries

If an order is returned to us because the courier was unable to deliver after 2-3 attempts due to nobody being at the address or business being closed, you will not be refunded your postage costs.

We will contact you to arrange a new delivery.

Returns

We are happy to refund or exchange a product provided it is returned to us within 30 days in a fully resalable condition. Resaleable means new and unused condition in the original packaging with YouBoat or Nick Cox labelling attached.

We reserve the right to refuse a refund or exchange on the item for products returned that are not in a saleable condition. We are unable to accept any returns of cut rope or any other bespoke items.

We will refund your return postage only when a product is faulty, incorrect or damaged, not when a product is simply unwanted.

Damaged or Faulty Goods

If you receive an item that has been damaged in transit, please notify the courier of any defects to external packaging when the delivery is signed-for, and report to us within 48 hours of delivery.

Paint tins that are dented but not leaking are not subject to refund.

Faulty items that are reported outside of our 30-day returns window but within 6 months of purchase will need to be returned to us for inspection by the manufacturer. Returns are at your cost.

Any goods sold by us have the benefit of the manufacturer’s warranty, subject to the manufacturer’s terms & conditions. Defective goods returned to us within the manufacturer’s warranty period will be repaired or replaced at the sole discretion of the manufacturer.

We will refund the price of the item to you or exchange the product once it is received by us. A refund of the return delivery charge (basic level) you pay will be made in the case of incorrect, damaged or faulty goods.

Returning to YouBoat

Before returning your goods, please contact us on +44 (0) 1329 756 830 Monday to Friday 8.30am to 5pm or email websales@youboatmarine.com

Goods can be returned to us in person to any of our locations or by post. Include a completed returns form (blank sent in the original delivery), or a letter with your contact details, the order number and the reason for return. Send to:

YouBoat Marine
Premier Swanwick Marina,
Bridge Road,
Swanwick,
Hampshire,
SO31 1ZH

Please mark your parcel with 'Web Returns' so we can deal with your return as quickly as possible.

We suggest you obtain proof of posting or use a traceable postal service with the appropriate level of compensation to cover you should the parcel be lost or damaged in transit to us. We do not accept responsibility for any goods returned to us that are damaged or lost in transit.

All returns of non-faulty products are made at the customer’s expense.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Please see our Terms & Conditions for more details.