Delivery and Returns

Delivery charges are calculated at point of purchase in the ‘Checkout’. Standard delivery is charged at £6.95, this may increase for more remote addresses such as Highlands & Islands. Delivery charges may also increase for large, heavy, and hazardous items. Items purchased after noon on the day before a bank holiday will be dispatched the following working day.

All deliveries* are dispatched using a 24 hour, tracked service. Weekday orders placed before 12:00 will be dispatched same day, orders placed after this will be dispatched on the next working day. Orders placed after 12:00 on a Friday will not be dispatched until the following Monday.

Free delivery on orders over £100 excludes large, heavy, hazardous, drop ship items and addresses in the highlands & islands. Drop ship items include Mustang Survival clothing, liferafts and select winches.

For international delivery, please contact websales@youboatmarine.com.

YouBoat Marine is not responsible for paying any import or additional fees that may be applicable; these are the responsibility of the customer. Items which are returned to YouBoat Marine because the customer refuses to pay local import duties and taxes will not be refunded.

*24 hour tracked delivery service excludes large, heavy, hazardous, drop ship items and addresses in the highlands & islands. Drop ship items include Mustang Survival clothing, liferafts and select winches.

Useful Information

Orders and contract of sale are accepted at the point of dispatch. We reserve the right to cancel orders for any reason up to the point of goods being dispatched. All funds will be refunded.

You will receive an email to confirm that your order has been dispatched. Tracking updates will be sent by the courier.

If your order contains multiple products, items may arrive separately.

All delivery times are subject to stock availability.

Delivery FAQs

Do I need to be in to accept my delivery?

The parcel arrived damaged

I haven’t received all of my order

Returns, Exchanges & Refunds

Returns

Item not quite right? To qualify for a refund or exchange:

• Notify us by emailing websales@youboatmarine.com within 14 days of the item being delivered. Please include your name and order number.
• Return the item within 30 days of the item being delivered.
• Any costs incurred in relation to returning the item is the sole responsibility of the customer.
• Item must be returned unused and in a resaleable condition, with original label and packaging.

We reserve the right to refuse a refund or exchange on the item for products returned that are not in a saleable condition.

Perishable items, products with a hygiene seal which has been broken, bespoke items (including but not limited to cut rope, splicing and chain), underwear and swimwear will not be refunded.

We will refund your return postage only when a product is faulty, not as ordered or damaged.

Cancel Order

If you wish to change or cancel an order that has not yet been dispatched, please email websales@youboatmarine.com or call us on +44 (0) 1329 756 830. If the item has already been dispatched please proceed as a ‘Return.’

Special orders cannot be cancelled, this includes, but is not limited to, lengths of rope, wire or chain cut to length, splicing services and customized products.

YouBoat Marine has the right to cancel any order prior to dispatch if; we are unable to obtain payment, if we can’t deliver to your area, or if there is a fault in the published product description or price. All funds will be returned to the customer.

Failed to Receive Deliveries.

If an order is returned to us because the courier was unable to deliver after multiple attempts due to nobody being at the address or business being closed, the delivery cost will not be refunded. We will contact you to arrange a new delivery.

Damaged Goods

If you receive an item that has been damaged in transit, please notify the courier of any defects to external packaging when the delivery is signed-for, and report to us within 48 hours of delivery. Paint tins that are dented but not leaking are not subject to refund.

Faulty Goods

Faulty items that are reported after our 30-day returns window but within 6 months of purchase will need to be returned to YouBoat Marine for inspection by the manufacturer. Please contact websales@youboatmarine.com to register the return and arrange delivery.

Defective goods returned to us within the manufacturer’s warranty period will be repaired or replaced at the sole discretion of the manufacturer.

Refunds/exchanges will be issued once products are received and inspected by YouBoat Marine. YouBoat Marine is not responsible for any cost incurred in relation to removing items from vessels or fitting replacement items. YouBoat Marine is not responsible for shipping costs outside of the UK.

Returning to YouBoat

Before returning your goods, please contact us at email websales@youboatmarine.com

Goods can be returned to us in person to any of our locations, or by post. Include a completed returns form (blank sent in the original delivery), or a letter with your contact details, the order number and the reason for return.

Send to:

YouBoat Marine – Web Returns
Premier Swanwick Marina,
Bridge Road,
Swanwick,
Hampshire,
SO31 1ZH

We suggest you obtain proof of posting or use a traceable postal service with the appropriate level of compensation to cover you should the parcel be lost or damaged in transit to us. We do not accept responsibility for any goods returned to us that are damaged or lost in transit.

All returns of non-faulty products are made at the customer’s expense.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Please see our Terms & Conditions for more details.

YouBoat Marine accepts no liability for damages or loss of earnings in relation to products delays or damage during the in-delivery process.