FAQs

We offer up to 10% discount in store and online on a wide range of products for anyone who signs-up for our Loyalty scheme. More information on the YouBoat Loyalty scheme.

Yes! At YouBoat, we try to offer competitive prices across all of our products., so if you find the same product cheaper from another marine chandlery, please use this form to let us know.

Yes, we welcome marine trade customers, both online and in all our shops. Ask for a trade account application in store. Alternatively, for an online trade account, simply email us your name, company name and company registration number, and we will get back to you within 2 working days. For more information take a look at ourTrade Information page.

Yes, gift vouchers for any value are available for purchase in our shops. These can be redeemed in any of our shops (not currently online).

We accept most credit cards including Visa and Mastercard, debit cards including Maestro, Apple Pay, and bank transfer. We don’t accept American Express, cheques or postal orders

We have shops in Gosport at Premier Gosport Marina on Endeavour Quay, Swanwick at Premier Swanwick Marina and Nick Cox at Lymington Yacht Haven. See more details, opening hours and directions.

Yes, we’re happy to help with large and complex orders and can help you select the right product for your refit, new build, race team or Atlantic crossing. Call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com. Our office is open Monday to Friday 8.30am to 5pm.

Stock levels are updated in real time, taking account of customer purchases and supplier deliveries. If there is a particular item you need, please call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com.

Our office is open Monday to Friday 8.30am to 5pm. View store opening times.

Log in to your account (the ‘person’ icon, top right) with your username and password before you start browsing the website and you will see the discounted Loyalty prices.

If you don’t log in, the prices you will see will not display the discount.

You can edit or cancel an order up to the point of payment only. If you have paid and want to make an alteration, please call us on +44 (0) 1329 756 830 Monday to Friday 8.30am to 5pm. If your order has already been dispatched, you’ll need to use our returns process.

Yes. We don’t handle any card transactions ourselves – you will be redirected to our bank and they will take payment. We don’t take, process or store any payment details from any online customer.

If you think the goods have been damaged by the courier (eg the box is damaged), please tell the courier when you sign for the item and ensure they log the complaint. We offer refunds or exchanges on items up to 30 days after the date of delivery. Please use the form enclosed with your order to tell us about the problem, call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com Our office is open Monday to Friday 8.30am to 5pm. Read the full returns process.

If you have a technical issue or a question about a product, call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com. Our office is open Monday to Friday 8.30am to 5pm.

Don’t worry. Go to the account log on page and click ‘Forgotten password’. The system will send you a password reset link.

We offer three delivery options – standard, next day and store collection.

Orders are processed Monday - Friday 8.30am to 5pm only. Orders placed at the weekend will be processed on a Monday.

Standard delivery is 3-5 working days.

Next working day delivery is available for orders placed before 12 noon on Monday - Thursday. We can’t offer next day delivery for a Saturday or Sunday.

Store collection is available from our Gosport, Swanwick and Lymington shops, and by arrangement from our Fareham warehouse. The store will call you when your order is ready to be collected.

If you have an urgent request, please phone your nearest YouBoat store to check their stock levels. They’re happy to hold items for you to collect at your convenience.

Next working day delivery is available on orders made before 12 noon on Mondays, Tuesdays, Wednesdays and Thursdays. We can’t offer next day delivery for weekends.

You will be sent a tracking code and delivery updates by the courier. You can also click the ‘Track Order’ link on the top right of the website and enter the order number to access your tracking link.

Single heavy items can usually be sent by standard courier. Heavier deliveries will be wrapped onto a pallet.

If you need more than 20m of chain, please contact us for a quote call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com - Our office is open Monday to Friday 8.30am to 5pm.

Additional delivery charges may apply for heavy items and UK offshore items.

We try to use couriers who offer both an economic and a careful service. Unfortunately, all couriers have different price structures, and most charge significantly more to deliver to some areas of the UK including the Channel Islands, Isle of Wight and Scottish Highlands and Islands.

Yes, we can ship almost any product worldwide. Please call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com to discuss your needs.

Yes, we’ll do our best! We work with all the leading marine suppliers and can usually source special items for customers.

Yes. At the checkout stage you can select Store Collection and choose the most convenient location – Gosport, Swanwick or Lymington. When your order is ready for collection, one of the shop team will phone to let you know.

Same day order and collection is not available because orders are processed by head office, not at the shops. If you have an urgent requirement, please phone your closest YouBoat store to check their stock level and buy in store rather than online.

We have broadly the same core range in all our shops, with additional brands and products to suit the local market. For example, in Lymington we hold more dinghy and keelboat fittings and clothing, while we have a wider range of anodes and plumbing parts in Gosport where we have more DIY customers.

We transfer stock between our shops twice a week every week.

Yes, we can ship shop purchases through the same delivery arrangements as online orders. Please see our charges for costs.

Yes, we sell gas in all three of our shops, but not online. Empty bottles can be exchanged for full bottles. If you don’t already have a bottle, you will need to pay for both the bottle and the gas.